Privacy Policy

Last Updated: November 2024

Flux-birch is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Submit enquiry forms on our website
• Request quotes or consultations
• Subscribe to our communications
• Enter into service agreements with us

This may include your name, email address, organisation name, and details about your streaming requirements.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website addresses
• Device type and operating system

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Prepare proposals and quotations tailored to your requirements
• Communicate with you about our services and updates
• Improve our website functionality and user experience
• Analyse website traffic and usage patterns
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in operating our website or conducting our business, subject to confidentiality agreements
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Protection: To protect the rights, property, or safety of our company, clients, or others

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel
• Secure data storage practices

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the type of information and its purpose.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Address: Level 12, 456 George Street, Sydney NSW 2000, Australia